Sorry to hear you aren't fully satisfied with your purchase! Please read below and contact us via our Contact Form.
To return an item, you must fill out a request within 14 days of receiving your item. After 14 days, we unfortunately cannot offer a refund or return.
We accept unused products and all returned products must have their original packaging, show no signs of use, marks, scratches, or any kind of damage. At this time, you will be responsible for paying shipping and handling costs to return your item. Shipping costs are non-refundable and Lumenus is not responsible for any products lost in transit.
Once your item has made it back to us, we will review and inspect it. We will then send you an email to notify you that we have received your item. If approved, your refund will be processed and credited to your original payment method within 7-10 business days after we received the item.
General Returns Disclaimer: If a return does not comply with our return policy, we reserve the right to refuse a refund request, please understand.