FAQs

PURCHASING

ioLIGHT

LUMENUS APP

 

FEATURES:

How does the Lumenus dynamic lighting system work?

We’ve developed a patent pending system that links your embedded LED hardware through Bluetooth Low-Energy to your mobile app. The phone works as the brains of the system when connected to control all of your lights.  It works without a phone through a simple embedded multi-function keypad.

 

Is it machine washable?

You betcha! The garments are all machine washable, just remove the battery and you can wash the pieces, just make sure to hang dry them. We have written out the best wash practices to increase the longevity of your garment.

 

What is the Lumenus mobile app?

The Lumenus mobile app is available to our beta testers download for iOS and Android. The app allows you to control the entire Lumenus smart light system! Just enter your destination and let the app do the work for you while you focus on the enjoyment of your activity.

 

What does the Lumenus mobile app do?

It’ll record your activities, remember your favorite routes, allow you to completely customize and save your favorite lighting scenarios, set your pace for training, track and provide data on your workout, connects with your social media account, and more!

But the best part?! Is that we will continually update the app giving you completely new functionality throughout the life of your pieces!

 

How do the turn signals work?

We are using Google Maps for our backend and have created proprietary software that works to predict the best routes for your ride (or your saved routes) and sends signals based on those directions to the lights. Those are displayed to you for turn by turn directions, but it also projects those intended turns to those coming towards you, behind you, and all around! 

 

 

 

 

How does the brake light and intersection flash work?

When your gear is connected to the Lumenus mobile app, we can use all the incredible features of your phone including the internal accelerometer and the GPS—this tells the lights if they need to blink and alert those around you.

 

How do you charge the battery?

The ability to charge things conveniently and anywhere in the world was a priority for us, so the battery has a convenient USB ‘peripheral’ (male) so you an plug in at a computer, wall brick, car charger, honestly just about anywhere! A quick charge of less than 30 minutes will provide you with hours of lighting!

 

How long does the battery last?

This isn’t a simple answer—because the system is customizable you can get anywhere ~3 hours all the way up to over 30 hours! But with our proprietary power management system it’s all customizable, and made to fit your needs!

 

What is the general fit?

There is an athletic tapered fit to the garments, fit and performance is a primary focus for us and has been relentless getting just the right feel of not too sporty but just tailored enough.

 

SPECIFICATIONS:

What fabrics are used?

Commuter Coat- 100% Poly Mechanical Stretch 75/72 Poly Micro Fleece Bonded, 285GSM

All-Weather Jacket- 100% Nylon Mechanical Stretch, 70GSM, DWR Treated

Performance Vest- 100% Nylon Mechanical Stretch, 70GSM, DWR Treated

Backpack- 100% Polyester, Waterproof,

 

 

 

What is the right size for me?

Upon the successful completion of our campaign we will be sending out some specific sizing measurement charts so that you can double check that your size will fit you just right.

In the meantime we will be producing a full size run below:

Women’s: XS-XL

Men’s: S-XXL

 

How do you wash the garments?

All you do is remove the battery pack and toss it in the washer! Of course, it is a tech-laced piece and treating it with more care will give better longevity. We will ship the garments with wash suggestions to give you the longest and best life out of your investment!

 

What type of battery does the system use?

The battery is an 18650 lithium ion core, with our own proprietary power-management system that revolutionizes what this already powerful system can do! Right now we’re planning on the LG 3400mAH—but are planning on using the best possible battery available!

 

How long does it take to fully charge the battery?

The batteries, starting with zero juice, will be completely recharged after ~2 hours. But a quick charge

 

Where are the products made?

Our factory is located right outside of Hong Kong in one of the highest quality, ethical garment manufacturing facilities in the world. The electronics are assembled in a nearby factory as well.

 

What are the temperature ranges for the different pieces?

 

 

What type of reflective is used?

We are proud to use 3M Scotchlite™ throughout our entire line—3M is an established leader in reflectivity and we are excited to partner with such a well known company to bring you the best retro-reflectives in the world!

 

Warranty:

 

Will there be technical support post-purchase?

Yes. We are currently organizing our network to provide you the best customer service we can—our customers are our best friends and we want to serve you as best we can!  

 

Will the Lumenus pieces have a warranty?

Yes. There will be a 1-year warranty for all pieces purchased through Lumenus for any manufacturer defects that may occur!

 

 

Software:

 

What if I don't get a strong GPS signal?

Make sure that Location Services are turned on for the app and that your device has a clear view of the sky, away from buildings, trees, or other obstructions. It can sometimes take a minute or two for the device to acquire a strong signal from the satellites.

 

What if my route won't save?

Pull down on the screen to refresh your Feed. You can also try logging out of the app and logging back in if the activity still has trouble syncing.

 

What happens if the recorded data is wrong?

Occasionally, GPS issues will cause an activity to be recorded incorrectly, leaving gaps in the data or making it difficult for segments to match. Good data depends on the strength of the device's GPS signal and can also be affected by an obscured view of the sky. Letting the device sit for a minute or two to acquire a strong GPS signal before recording can help record better data.

 

How can I edit the details of an activity?

When viewing one of your activities, tap the pencil icon to edit its name, activity type, gear, and privacy setting.

 

 

How are new routes created?

As you ride your route will automatically be saved via your GPS location. The app will pick up automatically on the activated turn signals and remember those in the route, however, if you didn’t activate a turn signal it won’t be remembered at that turn and you may have to recreate your route.

 

Why didn't my suggested route match my planned route?

Our app is programed to suggest the best route it can determine for your safety. However, you’re the only one who knows the best route for yourself! So you can create your own route and make the turns you want and the app will automatically reroute based on this new direction.

 

If I delete a route/light pattern on the app, will it be deleted forever?

Yep. The app syncs so that you only need to save the essentials. We are working to expand the data you can save via the cloud.

 

Can I share my activities on Facebook and Twitter?

Not yet, but we are working on adding a feature to allow you to easily share with just a click!

 

What wireless systems does the Lumenus app support for collecting data?

The Lumenus app is created to work on both iOS and Android systems, if you have any issues contact customer support and we can let you know if your device is compatible. For the best service we highly suggest updating your operating system to the current offering. Bluetooth LE support is enabled for iOS devices starting with the iPhone 4S.

 

Will the Lumenus app continue to record when the app is in the background?

Yep, the app was designed to make it easy to use and work just as well on your handlebars or in hand as it will deep in the crevices of your bag or stowed in a pocket. The app will continue to record GPS data when it is running in the background or the device is locked.

 

 

 

Does recording from peripheral sensors work when the Lumenus app?

Not yet, but we are working to cultivate partnerships with biometrics, HR, and other sensors and systems to work seamlessly with Lumenus products and software!

 

What languages does Lumenus support?

To start it’s just English, we are diligently working to get this translated into as many languages as possible to share the Lumenus safety and features with the whole world!

 

How are calories burned calculated?

This is an estimate based on your height, weight, age, and workout statistics. We’ve got a pretty good estimate but should not be relied on solely—works best when paired with HR or other sensor to help complete the data set.

 

KickStarter FAQs

 

What is your exchange/return policy?

If you follow the sizing chart carefully, then the jackets, vests, and hoodies will fit you just fine. Still, if you wish to exchange your jacket for any reason, we will allow you to do that, but you’ll have to pay for the two way shipping. As we are just starting up and offering our jackets at highly discounted prices on Kickstarter, we won’t be able to accept returns.

Do I need an internet connection for the system to work?

Most of Lumenus features rely on Bluetooth rather than internet connection. This being said, the turn-by-turn navigation requires a mobile internet connection to work. However, it has surprisingly low data usage.

How do I charge the battery?

Lumenus charging was designed with simplicity in mind! The ability to charge things conveniently and anywhere in the world was a priority for us, so the battery has a convenient USB ‘peripheral’ (male) so you can plug in at a computer, wall brick, car charger, honestly just about anywhere with a USB port! A quick charge of less than 30 minutes will provide you with hours of lighting!

 

What phones are supported?

Lumenus has been designed for iOS and Android, and requires a phone with both a GPS chip and a Bluetooth 4.0 BLE chip. iPhone 4S and more recent are supported. As Android devices vary widely, check with your manufacturer for BLE or contact us.

Will Lumenus work in my country?

We're using Google Maps for navigation. Check for your country on this Wikipedia page :https://en.wikipedia.org/wiki/Google_Maps_Navigation

 

What is the legal position of using lighting as your turn indicator for cycling?

Firstly: Lumenus is designed to be a complement, not a replacement to existing solutions and conventions. We are advocates for cycling safety in all it’s forms and HIGHLY urge everyone, cyclists or not, to know the rules of the road in their community. Follow the laws and provide hand signals and indication of an impending turn or move for your own safety.

Lumenus does not exempt you from the law, so we strongly recommend to use the turn signals as a compliment. That being said, we invented Lumenus and the incredible functionality because we feel hand signals are antiquated and often quite dangerous! You are ultimately responsible for your own safety, and you have to make your own best judgment when you're out riding.

How long do the lights run before needing a recharge?

Lumenus was made to outlast you on even your longest rides! The system lasts on average in activity mode over 5 hours. This is based on sequences, brightness, and signal connectivity. However, we know that everyone is different so we’ve given the control to YOU so that if you want to save battery you can maximize the system for your use case.

How do the turn signals, brake lights, and intersection flash work?

When you’re connected to the Lumenus mobile app, you’ve got internal hardware in the phone as well as the GPS function to alert those around you what your actions are, or are about to be! We’ve designed the whole lighting system to mimic that of a car—white front lights, red rear lights, and amber turn signals to be very easy to use and familiar by mimicking what drivers are already on the lookout for. We’ve also made it possible for use without the phone for the turn signals, simply press one of the two multifunction buttons to activate the corresponding left or right turn signal.

Will the system work without a smart phone?

We know you won’t always have your phone on you, so we’ve included a two-button keypad on the pieces to allow you to control the turn signals and activate flashing modes. Before making a turn, simply press one of the two buttons to activate the corresponding left or right turn signal. This activates the turn signal lights visible from the front, sides, and back.

How bright are the lights?

Lumenus gear all features about 50 super bright LEDs to ensure that you’re visible at night and even designed to be seen during daylight hours! However, these lights are intended to be seen, not to see forward (however, we’re working on some simple functionality for smaller flashlight function on the cuff!)

Further testing is required, but our initial tests show that we’ve got

What does that mean? How does that compare?

Well here is the REI: Expert Advice on Bike Lights, this helps you understand the nomenclature and different uses for lights. Lumenus falls into the safety lights category and would provides more coverage than just about any existing lighting system designed for run, bike, or moto.

 

What’s the warranty policy?

Our Kickstarter backers mean the world to us and we want all of you to be fully satisfied with the product that you receive and helped make possible. Lumenus will come with a one year warranty that ensures against any manufacturer defects.

Do the products come in kid’s sizes?

We’re already hard at work designing our kid’s specific styles for the future! In the meantime we suggest ordering whatever piece you’d like and when the sizing chart comes in you can determine if that smallest size will fit.

 

I’m a store owner and I’m interested in being a retailer/distributor for your product!

Thanks so much for your interest! We have been overwhelmed with the positive response to Lumenus and have been receiving many inquiries from people interested in retailing and distributing our product line.

If you want to be one of the first retailers in the world with the Lumenus product select the distributor rewards tier and we will have direct conversations upon the close of the campaign to discuss these terms!

 

I’m a journalist and have questions, who should I contact?

Thanks for your interests! We’d love to share the message of Lumenus with the world and would be happy to help answer all of your questions. Please contact us at Press@lumenus.com

 

 

 

 

I just backed the campaign, when do I select color and size?

Thanks for your support! The way it works with Kickstarter is once the campaign is over, we'll collect that information from you guys via surveys post campaign. We’ll keep everyone updated throughout the campaign with updates. However, don’t worry we’ll make sure you get the perfect size and color you need!

Will the lights/signals be visible during the day?

It depends. Like with any other bike light or car light for that matter, if it is broad daylight with direct sunlight, then the lights will not be very visible. The darker it is out, the more prominent the lights will be. However, we’ve specifically designed the system to maximize visibility for day and night use!

How do I know if the battery is running low?

On the app you’ll be able to monitor the exact percentage of battery life left. This will allow you to use more output or less based on the length left of your journey! The entire system is completely customizable and can be adjusted for you specific needs.

 

What if I don't get a strong GPS signal?

 

Make sure that Location Services are turned on for the app and that your device has a clear view of the sky, away from buildings, trees, or other obstructions. It can sometimes take a minute or two for the device to acquire a strong signal from the satellites.

 

What if my route won't save?

 

Pull down on the screen to refresh your Feed. You can also try logging out of the app and logging back in if the activity still has trouble syncing.

 

What happens if the recorded data is wrong?

 

Occasionally, GPS issues will cause an activity to be recorded incorrectly, leaving gaps in the data or making it difficult for segments to match. Good data depends on the strength of the device's GPS signal and can also be affected by an obscured view of the sky. Letting the device sit for a minute or two to acquire a strong GPS signal before recording can help record better data.

 

How can I edit the details of an activity?

 

When viewing one of your activities, tap the pencil icon to edit its name, activity type, gear, and privacy setting.

 

How are new routes created?

 

As you ride your route will automatically be saved via your GPS location. The app will pick up automatically on the activated turn signals and remember those in the route, however, if you didn’t activate a turn signal it won’t be remembered at that turn and you may have to recreate your route.

 

Why didn't my suggested route match my planned route?

 

Our app is programed to suggest the best route it can determine for your safety. However, you’re the only one who knows the best route for yourself! So you can create your own route and make the turns you want and the app will automatically reroute based on this new direction.

 

If I delete an route/light pattern on the app, will it be deleted forever?

 

Yep. The app syncs so that you only need to save the essentials. We are working to expand the data you can save via the cloud.

 

Can I share my activities on Facebook and Twitter?

 

Not yet, but we are working on adding a feature to allow you to easily share with just a click!

 

What wireless systems does the Lumenus app support for collecting data?

 

The Lumenus app is created to work on both iOS and Android systems, if you have any issues contact customer support and we can let you know if your device is compatiable. For the best service we highly suggest updating your operating system to the current offering. Bluetooth LE support is enabled for iOS devices starting with the iPhone 4S.

 

Will the Lumenus app continue to record when the app is in the background?

 

Yep, the app was designed to make it easy to use and work just as well on your handlebars or in hand as it will deep in the crevices of your bag or stowed in a pocket. The app will continue to record GPS data when it is running in the background or the device is locked.

 

Does recording from peripheral sensors work when the Lumenus app?

 

Not yet, but we are working to cultivate partnerships with biometrics, HR, and other sensors and systems to work seamlessly with Lumenus products and software!

 

What languages does Lumenus support?

 

To start it’s just English, we are diligently working to get this translated into as many languages as possible to share the Lumenus safety and features with the whole world!

 

How are calories burned calculated?

 

This is an estimate based on your height, weight, age, and workout statistics. We’ve got a pretty good estimate but should not be relied on solely—works best when paired with HR or other sensor to help complete the data set.